Troubleshooting

Why won’t my battery charge?

Check your charger isn’t damaged. Ensure you are using a designated e-cig plug adaptor or correct USB cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid.

My tank is leaking, why?

This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the atomizer that cannot be vaporised quickly enough, so it will just leave the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the atomizer reaching the end of its natural life, ensure this is replaced and primed then try again.

Why am I not getting any vapour?

Check that your settings are optimum for the atomizer head installed, ensure your atomizer head hasn’t reached the end of its natural life, if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our Customer Service team on: 0320 8448 666 who are happy to help.

My atomizer is gurgling, why?

This is your atomizer flooding. Don’t draw too hard, change your atomizer if it has been in for a considerable length of time and don’t overfill your tank.

I am getting e-liquid in my mouth, what can I do?

A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with some paper towel. If your atomizer is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the atomizer head.

My atomizer is getting really hot, is this normal?

Your atomizer is receiving power from a battery, it is working hard to vaporise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the atomizer getting warm just put it to one side to cool for a moment before vaping again.

My charger has stopped working, do I need to replace it?

Ensure the contacts on your charger are clean, make sure there is no e-liquid on any parts of the charger. Still having problems? Our chargers all come with a 12 months warranty against manufacturers faults. Email our Customer Service team: info@vapetek.pk

My battery is getting hot, why?

Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down and call our Customer Service team on 0320 8448 666 for advice.

I am confused by the settings on my e-cig, which are best to use?

This depends on what you prefer and also what atomizer head is installed. Ensure you have read your user manual for the device and if you are still struggling, speak to our helpful Customer Service advisors on 0320 8448 666.